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Community Feedbacks
Neutral 17 fraud 1 low quality service 7 bad support 5
RAYMOND MALLETTE 2018-11-13 15:36:11 tagged this website as low quality service
J'AI ACHETE MON DESHUMIDIFATEUR CHEZ CANADIAN TIRE IL A A PEINE SERVI, ET LA FAN FONCTIONNE MAIS NE RAMASSE PAS D'EAU. CA FAIT DEUX FORMULAIRES QUE J'ENVOIE SANS REPONSE ITEM 043-6118-4 SERIAL KHAK 9 JG 1660 RAYMOND MALLETTE ST. JEAN QUEBEC, CANADA 450 684-1982
J'AI ACHETE MON DESHUMIDIFATEUR CHEZ CANADIAN TIRE IL A A PEINE SERVI, ET LA FAN FONCTIONNE MAIS NE RAMASSE PAS D'EAU. CA FAIT DEUX FORMULAIRES QUE J'ENVOIE SANS REPONSE ITEM 043-6118-4 SERIAL KHAK 9 JG 1660 RAYMOND MALLETTE ST. JEAN QUEBEC, CANADA 450 684-1982
marcelle bard 2019-04-03 14:37:00
j'ai acheté un déshumidificateur NOMA 043-5792 le 08/06/2018 et il ne fonctionne plus correctement. Je demande un échange le plus vite possible . Merci
j'ai acheté un déshumidificateur NOMA 043-5792 le 08/06/2018 et il ne fonctionne plus correctement. Je demande un échange le plus vite possible . Merci
Micheline Paquet 2019-05-22 13:12:48 tagged this website as low quality service
J'ai acheté un deshumidificateur Garisson le 19 juin 2014,le dégivreur automatique ne fonctionne plus, il est garantie 5 ans , j'ai ma facture 219.99 $+ taxe, j'ai communiqué avec canadian tire ,ils m'ont dit de communiquer avec vous...j'ai envoyé la preuve et message le 9 et 14 mai 2019 et je n'ai toujours pas eu de reponse. Merci j'attend une reponse
J'ai acheté un deshumidificateur Garisson le 19 juin 2014,le dégivreur automatique ne fonctionne plus, il est garantie 5 ans , j'ai ma facture 219.99 $+ taxe, j'ai communiqué avec canadian tire ,ils m'ont dit de communiquer avec vous...j'ai envoyé la preuve et message le 9 et 14 mai 2019 et je n'ai toujours pas eu de reponse. Merci j'attend une reponse
roland haynes 2019-06-18 18:58:43
Wish to submit a request for a Garrison model 042-6117-6/043-6118 de humidifier, that is not available any more. purchased at Canadian tire, Quispamsis, new Brunswick, Canada. Purchased. July the 3rd 2016, with a 5 year warranty. used 2 summers and was working great. set up the unit this week for the summer. let run for 24 hrs. checked the next day with only 1/4 inch in the bottom of the unit. Done this again the next day and had the same results. went to drain it and found that plastic housing was very hot. ! Concerned for fire so unplugged the unit. Warranty one year on Unit. 5 years on compressor. wish to submit a request for replacement. as this unit has been discontinued. called the toll free number to discuss this with a person on the other line. His accent was very hard to understand and asked him to slow down so I could understand him. he hung up on me, Very RUDE.
Wish to submit a request for a Garrison model 042-6117-6/043-6118 de humidifier, that is not available any more. purchased at Canadian tire, Quispamsis, new Brunswick, Canada. Purchased. July the 3rd 2016, with a 5 year warranty. used 2 summers and was working great. set up the unit this week for the summer. let run for 24 hrs. checked the next day with only 1/4 inch in the bottom of the unit. Done this again the next day and had the same results. went to drain it and found that plastic housing was very hot. ! Concerned for fire so unplugged the unit. Warranty one year on Unit. 5 years on compressor. wish to submit a request for replacement. as this unit has been discontinued. called the toll free number to discuss this with a person on the other line. His accent was very hard to understand and asked him to slow down so I could understand him. he hung up on me, Very RUDE.
roland haynes 2019-06-27 20:40:45 tagged this website as bad support
waiting for a reply for replacement of my humidifier from letter above for my dealer can do something for me. went to Canadian tire store for help. the manager called your hot line and they hung up on him as well. Martina requested we re submit claim again for replacement again so the store can help us out. PLEASE REPLY
waiting for a reply for replacement of my humidifier from letter above for my dealer can do something for me. went to Canadian tire store for help. the manager called your hot line and they hung up on him as well. Martina requested we re submit claim again for replacement again so the store can help us out. PLEASE REPLY
roland haynes 2019-07-11 11:46:27 tagged this website as fraud
no support from you people at all. looks like your warranty is worthless as well as you people are.
no support from you people at all. looks like your warranty is worthless as well as you people are.
Pauline Leblanc 2019-07-16 12:50:17
J'ai acheté mon déshumidificateur le 11 novembre 2016 il ne ramasse plus l'eau ? J'espère avoir une réponse de votre part le modèle est le 043-6163-4
J'ai acheté mon déshumidificateur le 11 novembre 2016 il ne ramasse plus l'eau ? J'espère avoir une réponse de votre part le modèle est le 043-6163-4
guy gauthier 2019-07-16 16:55:33 tagged this website as low quality service
J'ai acheté un déshumidificateur garrisson model 043-6163-4 model chauffant et déshumidifiant il n'a fonctionné que pendant 2 étés c de plus c'est le deuxième que j'achète ils sont vraiment pourri
J'ai acheté un déshumidificateur garrisson model 043-6163-4 model chauffant et déshumidifiant il n'a fonctionné que pendant 2 étés c de plus c'est le deuxième que j'achète ils sont vraiment pourri
Pauline Leblanc 2019-07-16 22:43:07
mon déshumidificateur ne ramasse plus l'eau j'ai appelé le 1 800 268 6591 il mon donné votre site web pour avoir un formulaire et un code d'échange mon modèle est le 043-6163-4 serie: khbb5jg1339 mon achat a été fait le 18 novembre 2016 j'aimerais avoir une réponse le plus vite possible merci !
mon déshumidificateur ne ramasse plus l'eau j'ai appelé le 1 800 268 6591 il mon donné votre site web pour avoir un formulaire et un code d'échange mon modèle est le 043-6163-4 serie: khbb5jg1339 mon achat a été fait le 18 novembre 2016 j'aimerais avoir une réponse le plus vite possible merci !
roland haynes 2019-07-17 12:28:39 tagged this website as bad support
very bad support from these people. will not buy anything from garrison again. your company is a disgrace.
very bad support from these people. will not buy anything from garrison again. your company is a disgrace.
François Leblanc 2019-07-17 16:06:59
mon déshumidificateur ne ramasse plus l'eau quoi faire mon modèle est le 043-6163-4 acheté le 18 novembre 2016 acheté au Canadian tire de Edmunston N.-B. ma garantie est de 5 ans aimerais avoir une réponse merci !
mon déshumidificateur ne ramasse plus l'eau quoi faire mon modèle est le 043-6163-4 acheté le 18 novembre 2016 acheté au Canadian tire de Edmunston N.-B. ma garantie est de 5 ans aimerais avoir une réponse merci !
Andre Marois 2019-07-18 13:29:19
Mon deshumidificateur marque le code d'erreur E9
Mon deshumidificateur marque le code d'erreur E9
Lucie Rouleau 2019-08-06 01:33:48
Ma garantie est passée seulement de 20 jours et je voudrais pouvoir m'en servir pour un déshumidificateur défectueux. Modèle o43-5793-0. Je vous remercie de m'envoyer un numéro de confirmation.
Ma garantie est passée seulement de 20 jours et je voudrais pouvoir m'en servir pour un déshumidificateur défectueux. Modèle o43-5793-0. Je vous remercie de m'envoyer un numéro de confirmation.
Maurice lacasse 2019-08-07 15:28:29
J ai echange mon deshumidificateur au mois de juin et il m.arque un code erreur E9 J attend un remboursement , je ne veut plus ce produit.
J ai echange mon deshumidificateur au mois de juin et il m.arque un code erreur E9 J attend un remboursement , je ne veut plus ce produit.
Micheline turcotte 2019-10-04 14:49:10
Desumidificateur ne fonctionnent plus achat 4 juillet 2018 fonctionné 8 mois Réponse en français s.v.p
Desumidificateur ne fonctionnent plus achat 4 juillet 2018 fonctionné 8 mois Réponse en français s.v.p
Ingemar J Dean 2020-03-10 12:33:34
Noma dehumidifier model 043-5795-6 . I purchased this unit in November 28/2019. This has to b the noisiest dehumidifier I have ever purchased. have to turn it off at night and other times during the day if you want to hear anything else other than the loud noise this unit is making. I called the # on the instruction manual and was informed to go to achumidreturns.com and fill out a form and they would get back to us with a verification to take to my local Canadian Tire where I purchased this unit from and they will exchange it for me. After searching for this web site and this is where I can only figure that this is where they meant for me to go. Hopefully this is correct but after reading the previous comments I won't hold my breath!
Noma dehumidifier model 043-5795-6 . I purchased this unit in November 28/2019. This has to b the noisiest dehumidifier I have ever purchased. have to turn it off at night and other times during the day if you want to hear anything else other than the loud noise this unit is making. I called the # on the instruction manual and was informed to go to achumidreturns.com and fill out a form and they would get back to us with a verification to take to my local Canadian Tire where I purchased this unit from and they will exchange it for me. After searching for this web site and this is where I can only figure that this is where they meant for me to go. Hopefully this is correct but after reading the previous comments I won't hold my breath!
Richard Bellefeuille 2020-05-25 19:36:55
Bought this unit June 2018 at my local CTC store in Kincardine ON. Powered it up may 10th this year & it shows E9 error code/ replace Humidity Sensor Board. Took it to my appliance dealer who tested it & reported the sensor board was not the problem but rather the compressor was faulty & would cost more to repair than replacing it. I hope you can help me with this problem as my we cannot afford to purchase another. Thank you, Richard Bellefeuille
Bought this unit June 2018 at my local CTC store in Kincardine ON. Powered it up may 10th this year & it shows E9 error code/ replace Humidity Sensor Board. Took it to my appliance dealer who tested it & reported the sensor board was not the problem but rather the compressor was faulty & would cost more to repair than replacing it. I hope you can help me with this problem as my we cannot afford to purchase another. Thank you, Richard Bellefeuille
suzanne lebeau 2020-05-29 16:55:41 tagged this website as bad support
Très déçu, de votre service, 4 appels pour me dire de remplir un formulaire que je ne trouve pas avec le émail , tout en anglais, je veux un renseignement plus clair er précis ,je vais faire plainte au consommateur pour produit non durable déshumiificateur Noma . aucun service. je ne recommanderai pas ce produit...
Très déçu, de votre service, 4 appels pour me dire de remplir un formulaire que je ne trouve pas avec le émail , tout en anglais, je veux un renseignement plus clair er précis ,je vais faire plainte au consommateur pour produit non durable déshumiificateur Noma . aucun service. je ne recommanderai pas ce produit...
Paule Létourneau 2020-05-29 18:12:29 tagged this website as low quality service
J'ai acheté un déshumidificateur #043-5798-0 en 2018 (servi 2 été). Il m'écrit code erreur E9. J'ai appeler au numéro sans frais j'ai attendu 1e fois une demi-heure pour me faire raccrocher la ligne quand on était supposé me transférer à un technicien. Je rappelle j'attends encore + d'une demi-heure, finalement je parle supposément à un technicien pour me faire dire qu'il n'est pas réparable. Est-ce exact ? servi environ 8 mois ce n'est vraiment pas beaucoup. En espérant une réponse de votre part. Par contre je ne pense pas racheter de produits Noma ça fait cher pour 2 saisons d'utilisation. Merci de votre attention
J'ai acheté un déshumidificateur #043-5798-0 en 2018 (servi 2 été). Il m'écrit code erreur E9. J'ai appeler au numéro sans frais j'ai attendu 1e fois une demi-heure pour me faire raccrocher la ligne quand on était supposé me transférer à un technicien. Je rappelle j'attends encore + d'une demi-heure, finalement je parle supposément à un technicien pour me faire dire qu'il n'est pas réparable. Est-ce exact ? servi environ 8 mois ce n'est vraiment pas beaucoup. En espérant une réponse de votre part. Par contre je ne pense pas racheter de produits Noma ça fait cher pour 2 saisons d'utilisation. Merci de votre attention
Ljubisa Jokovic 2020-06-11 17:30:45
Garrison dehumidifier model 043-6119-2. I purchased this unit in August 16 2015 in local Canadian Tire store. The machine works but does not pull a drop of water. Only was working great for two first years, after that nothing. Waiting for verification for exchange at local Canadian Tire.
Garrison dehumidifier model 043-6119-2. I purchased this unit in August 16 2015 in local Canadian Tire store. The machine works but does not pull a drop of water. Only was working great for two first years, after that nothing. Waiting for verification for exchange at local Canadian Tire.
Richard Bellefeuille 2020-06-19 13:29:30
Submitted problem to you several weeks ago. Please reply. Thank you.
Submitted problem to you several weeks ago. Please reply. Thank you.
lucien belisle 2020-06-22 19:03:45 tagged this website as low quality service
On attends toujours votre courrier l pour retourner notre deshumidificateur chez cndn tire car cest tres long avant d"avoir des nouvelles de vous. Veuillez communiquer avec nous le plustot possible.
On attends toujours votre courrier l pour retourner notre deshumidificateur chez cndn tire car cest tres long avant d"avoir des nouvelles de vous. Veuillez communiquer avec nous le plustot possible.
Brian Clark 2020-07-06 18:26:46
Have a Noma 043-5794-8 humidifier from Canadian Tire Saskatoon Preston Ave. Got it June 19 2018 in exchange for one, a Garrison that hadn't worked. Used it for 2 months in 2018 and 2 more in 2019. Worked perfectly. Turned it on 3 days ago. The fan blew cold air but no dehumidifying. Had paid attention to storage, moving and restarting instructions. Can you help. I know I may be past warrantee but I felt it should have been made to run more than 4 months total. Wouldn't you agree?
Have a Noma 043-5794-8 humidifier from Canadian Tire Saskatoon Preston Ave. Got it June 19 2018 in exchange for one, a Garrison that hadn't worked. Used it for 2 months in 2018 and 2 more in 2019. Worked perfectly. Turned it on 3 days ago. The fan blew cold air but no dehumidifying. Had paid attention to storage, moving and restarting instructions. Can you help. I know I may be past warrantee but I felt it should have been made to run more than 4 months total. Wouldn't you agree?
Marc Michaud 2020-07-27 13:25:54
J'ai un déhumidificateur de marque Noma 043-5798-0 qui a bien fonctionné un bon bout de temps, mais là, il ne ramasse presque plus d'eau et le serpantin a l'arrière gèle. Il y a de la glace qui ce forme a la base. Il est exactement a la même place qu'avant. Donc même température, même condition. Quoi faire ?
J'ai un déhumidificateur de marque Noma 043-5798-0 qui a bien fonctionné un bon bout de temps, mais là, il ne ramasse presque plus d'eau et le serpantin a l'arrière gèle. Il y a de la glace qui ce forme a la base. Il est exactement a la même place qu'avant. Donc même température, même condition. Quoi faire ?
Carole Gosselin 2020-08-07 20:26:17 tagged this website as low quality service
Bonjour, je vous ai envoyée une demande de remboursement mercredi le 05-08-2020, je n'ai toujours pas reçu de retour de votre part. (Déshumidificateur NOMA 043-5792-2 acheté le 29-07-2018 utilisation 8 mois), j'ai joint la facture dans le précédent message. Ce serait très apprécié d'avoir de vos nouvelles, Carole Gosselin
Bonjour, je vous ai envoyée une demande de remboursement mercredi le 05-08-2020, je n'ai toujours pas reçu de retour de votre part. (Déshumidificateur NOMA 043-5792-2 acheté le 29-07-2018 utilisation 8 mois), j'ai joint la facture dans le précédent message. Ce serait très apprécié d'avoir de vos nouvelles, Carole Gosselin
Serge Brassard 2020-09-18 18:42:28
Bonjour, je vous ai envoyé une demande de remboursement pour mon déshumidificateur NOMA (code erreur E9) et il ne fonctionne plus. J'attend de vos nouvelles. J'ai aussi appelé Canadian Tire. Espérant que vous avez entrepris la procédure du dit remboursement. Merci à l'avance.
Bonjour, je vous ai envoyé une demande de remboursement pour mon déshumidificateur NOMA (code erreur E9) et il ne fonctionne plus. J'attend de vos nouvelles. J'ai aussi appelé Canadian Tire. Espérant que vous avez entrepris la procédure du dit remboursement. Merci à l'avance.
Irene Plumb 2020-11-20 20:19:17 tagged this website as low quality service
Don't know what the problem is with your company.........you can't reply to my message that i had sent to you many months ago???. The dehumidifiier that i bought from Canadian Tire on July 7/2018. It worked at the beginning and soon after it seemed not to draw in the water like it should have.......which was faulty!! Model no. 043-5792-2/043-5793-0 Serial no. KGDT WJ G0005. If you are decent you will help with this situation???
Don't know what the problem is with your company.........you can't reply to my message that i had sent to you many months ago???. The dehumidifiier that i bought from Canadian Tire on July 7/2018. It worked at the beginning and soon after it seemed not to draw in the water like it should have.......which was faulty!! Model no. 043-5792-2/043-5793-0 Serial no. KGDT WJ G0005. If you are decent you will help with this situation???
Mary 2021-01-21 14:18:36 tagged this website as bad support
I got a gift last Christmas a new fridge master dehumidifier when I turned it on starting to have a strange sounds inside the unit, I’m trying to contact the customer support but they are all rude. I explained I got this as a gift so no receipt I’m asking for a exchange or service which is Brand new but it’s clearly defective but they can’t provide any option to fix but still under warranty now it’s totally garbage, I avoid buying any product this company is awful.
I got a gift last Christmas a new fridge master dehumidifier when I turned it on starting to have a strange sounds inside the unit, I’m trying to contact the customer support but they are all rude. I explained I got this as a gift so no receipt I’m asking for a exchange or service which is Brand new but it’s clearly defective but they can’t provide any option to fix but still under warranty now it’s totally garbage, I avoid buying any product this company is awful.
erma harvie 2021-05-26 18:49:30 tagged this website as bad support
Have had no satisfaction what so ever .Bought noma #043_5794 dehumidifier ran 1 summer and now have a machine that only gives E9 errror No support from Noma just a runaround I believe they do this so they don't have to help you. There are so many of us trying to get service ,please show me in instruction booklet where I shouldn't shut it off over winter. I think we could help alot of people if we all went on Facebook
Have had no satisfaction what so ever .Bought noma #043_5794 dehumidifier ran 1 summer and now have a machine that only gives E9 errror No support from Noma just a runaround I believe they do this so they don't have to help you. There are so many of us trying to get service ,please show me in instruction booklet where I shouldn't shut it off over winter. I think we could help alot of people if we all went on Facebook
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I bought a dehumidifier model 043-5793-0 at Canadian tire, Bathurst n.b. the machine does not pull a drop of water. the machine is only 2 years old and under normal usage. I don't found that acceptable it only last that long. the machine runs the fan but the compressor does not come on. I hope you can do something for me