Fathomapp.com Website Review

fathom makes customer feedback interviews as easy as picking up the phone. fathom is an end-to-end solution for conducting live-intercept, feedback interviews, with your customers and website visitors. sign up. fathom is for customer-centric companies that need to understand their customers better. satisfaction scores and net promoter scores measure customer satisfaction. but you also need to fathom the reasons for those surveys are unidimensional and give you an overly simplistic view of things. you need to talk to those customers who are leaving without a word. compiling data, segmenting customers, fixing appointments, preparing questions, conducting the interviews, an*lysing responses - this is an inter-department, time-consuming exercise that can be intimidating for many. without specialists, customer feedback interviews can quickly spiral into an unproductive time sink. often, product people are equipped only with spreadsheets - hardly the right tool for such an exercise.. fathom gives you powerful tools for customer feedback interviews. you do the talking, we will take care of everything else. ------------------------- fathom’s code snippet installed on your website, monitors and segments your visitors and customers. our recruitment popup invites qualified visitors to participate in a feedback interview with you. willing participants initiate the interview, executed over a phone call. setup once, take as many calls you you want to. interviews are recorded with permission, transcribed and saved to your account. when you are unavailable, let visitors leave you feedback messages using our widget. generate automated reports from the recordings. let different teams participate in the exercise. > “the most important single thing is to focus obsessively on the > customer. ” fathom is installed onto your website with a few lines of ja*ascript. you can use a tag manager for that. use our rich library of filters to define segments you want to interview.